Driving Better Customer Engagement with Dynamics CRM
Every business agrees about wanting to drive greater customer satisfaction; it’s pretty much an indisputable goal. Personally, I prefer the idea of driving higher customer engagement. While an engaged...
View ArticlePortal Readiness for CRM 2015
Microsoft Dynamics CRM Online customers are now getting notifications regarding scheduling options for their Microsoft Dynamics CRM 2015 upgrades. Within this environment, there may be some CRM Online...
View ArticlePortal Adoption Ideas
Anyone who has been a part of a software project knows that one of the most important factors in a successful project relates to change management. After all, everyone loves change until it happens to...
View ArticleMobile Self-Service: What is Your Strategy?
As we enter into 2015, there are several topics that should be first and foremost for your business to be concerned about – near the top of that list should be providing mobile friendly support. Let’s...
View ArticleFluid Multi-channel Engagement
CRM Vertex attended the Microsoft Industry Summit this week and had the pleasure of hearing Paul Greenberg (referred to as the Godfather of CRM) speak about customer engagement. Paul is extremely...
View ArticleMicrosoft Convergence 2015 Highlights
Microsoft Convergence 2015 was held March 15-19 at the Georgia World Congress Center in downtown Atlanta. Once again a packed agenda full of great content and fun was easily found and the opportunity...
View ArticleWPC – A Day by Day Play
For those of you who have never attended Worldwide Partner Conference (WPC), it can sometimes feel a bit overwhelming and un-focused. It is, after all, Microsoft’s second largest event, bringing...
View ArticleCRM Portal Company Begins Hike to the Peak of Customer Engagement
As you may know, a core focus of CRM Vertex has always been creating an environment to drive engagement for internal and external users and customers. Our product and services have allowed you to drive...
View ArticleSupport in the Age of the Customer
As a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up...
View ArticleIntroducing Peak Engagement & Peak Portals for Dynamics CRM
We’re pleased to announce Peak Engagement as our new company name and Peak Portals as our new name for CRM Vertex, your portal solution. If you’ve been joining us on our hike to the peak, you know that...
View ArticleJoin Peak Engagement at CRMUG Summit
Join us and your Microsoft Dynamics CRM peers, including Microsoft MVPs, subject matter experts and Microsoft staff at this year’s CRMUG Summit event taking place October 13-16 at the Reno Convention...
View ArticleCRMUG Summit & Product Announcement
Thank you to those who were able to make our “Increase Your Engagement, Not Your Budget,” session at CRMUG’s The Summit event! During our session we had the opportunity to show you the value of Peak...
View ArticlePeak Portals Introduces Private Discussion Groups & KB Articles
Peak Portals 2.3 introduces one of our most requested features – “private” Discussion Groups. Want to let your partners participate in a discussion that your customers can’t see? You can do that now...
View Article30% off Peak Portals and Getting Started Packages
This season we’ll be gifting you with a holiday promotion, tips for Peak Portals and introducing you to our “elves” – along with their favorite features. Let’s get started with the gifting and happy...
View ArticleAdxstudio acquisition update | Peak Portals remains most affordable
This fall Adxstudio was acquired by Microsoft, our top competitor in the portal space, which left potential and current customers and partners with some questions that we couldn’t answer until now. As...
View ArticleDriving Better Customer Engagement with Dynamics CRM
Every business agrees about wanting to drive greater customer satisfaction; it’s pretty much an indisputable goal. Personally, I prefer the idea of driving higher customer engagement. While an engaged...
View ArticlePortal Readiness for CRM 2015
Microsoft Dynamics CRM Online customers are now getting notifications regarding scheduling options for their Microsoft Dynamics CRM 2015 upgrades. Within this environment, there may be some CRM Online...
View ArticlePortal Adoption Ideas
Anyone who has been a part of a software project knows that one of the most important factors in a successful project relates to change management. After all, everyone loves change until it happens to...
View ArticleMobile Self-Service: What is Your Strategy?
As we enter into 2015, there are several topics that should be first and foremost for your business to be concerned about – near the top of that list should be providing mobile friendly support. Let’s...
View ArticleFluid Multi-channel Engagement
CRM Vertex attended the Microsoft Industry Summit this week and had the pleasure of hearing Paul Greenberg (referred to as the Godfather of CRM) speak about customer engagement. Paul is extremely...
View Article
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